Frequently Asked Questions (FAQs)

Mobile Number Portability means the facility which allows a subscriber to retain his mobile number when he moves from one Service Provider to another irrespective of the mobile technology or from one cellular mobile technology to another of the same service Provider. Hence one can port a CDMA number to GSM and vice versa. In India MNP is currently available for both intra and inter circle level.

UPC will be valid for 4 (four) days for all Licensed Service Areas (LSAs) except the LSAs of Jammu & Kashmir, Assam and North East, where it will remain valid for 30 days. For Counting validity of UPC, the day on which UPC is generated is excluded.

The Department of Telecom (DoT) in India has awarded licenses for two mobile number portability clearinghouse vendors to operate clearinghouses in two zones within the country. The MNP service was launched across India by Jan 20, 2011 as per the current timeline decided by DoT.

  • Andhra Pradesh
  • Assam
  • Bihar
  • Karnataka
  • Kerala
  • Kolkata
  • Madhya Pradesh
  • North East
  • Orissa
  • Tamil Nadu including Chennai
  • West Bengal

DOT has decided to implement Mobile Number Portability (MNP) with two different Zones (Zone 1 and Zone 2). Porting is available on both intra (within LSA) and inter circle (across LSA) level, thus a consumer can port their number to another service provider in any part of the country.

TRAI has decided that MNP would be a recipient driven process. Hence a subscriber would wishes to port should go to the new service provider that the subscriber wants to port with his porting request.

"Recipient Service Provider" means a Service Provider who will be providing mobile telecommunication service to the subscriber after porting. In other words, recipient service provider is the service provider that a mobile subscriber wants to port to.

A subscriber may withdraw the porting request by sending SMS to 1900. To cancel the port request, SMS ‘CANCEL’ (which shall be case-insensitive, i.e. it can be ‘cancel’ or ‘Cancel’ etc.), followed by a space and the ten-digit mobile number, whose porting request is sought to be cancelled. The SMS requesting withdrawal should be sent within the withdrawal window, as communicated to the subscriber, which is within twenty-four hours of submitting the porting request. After withdrawal, customer shall not be entitled to any refund of the porting charges paid.

  • It's affordable and convenient.
  • Consumer can retain old mobile number while moving from old mobile Service Provider to the new mobile Service Provider.

Porting to other service provider within the same circle (Licensed Service Area) will be executed within 3 (three) working days and if porting is for another circle (License Service Area), it will be executed within 5 days. There is no change in the porting timelines for the Corporate mobile connections.

There will be service disruption time of only 4 hrs during this process.